Terms & Conditions
Please read these Terms and Conditions carefully before engaging Chenlura LLC for any services. By proceeding with our services, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. About Chenlura LLC
Chenlura LLC is a company incorporated in the State of Delaware, United States of America. These Terms & Conditions are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
All services provided by Chenlura LLC are intended for business entities only. We do not serve individual consumers.
2. Services
Chenlura LLC provides import and export trade advisory services as outlined in the agreed project proposal. The scope, deliverables, timeline, and payment milestones for each project will be defined in a separate written proposal or service agreement signed by both parties.
Chenlura reserves the right to adjust the scope of services if project requirements materially change, subject to mutual written agreement.
3. Payment Terms
3.1 Payment Structure
All services are billed on a milestone-based payment structure. Payment obligations and milestone schedules will be clearly defined in each project agreement prior to commencement.
3.2 Accepted Currencies
Chenlura accepts payment in USD, SGD, and RMB as mutually agreed upon in writing.
3.3 Payment Methods
We accept the following payment methods:
Bank Transfer (international wire transfer)
- Wise
- PayPal
3.4 Late Payment
If a client fails to make payment by the agreed milestone deadline, Chenlura reserves the right to:
- Suspend all services immediately until full payment is received, and
- Apply a late payment fee as specified in the project agreement.
Chenlura will provide written notice of suspension. Suspended projects will only resume upon full settlement of outstanding payments.
4. Cancellation Policy
Once a service agreement has been signed by both parties, the client may not unilaterally cancel the contract. All agreed milestones and payment obligations remain binding.
If exceptional circumstances arise, any modification to the agreement must be mutually agreed upon in writing by both Chenlura and the client.
5. Refund Policy
Chenlura is committed to delivering results. In the event that outcomes fall materially short of what was agreed in the project proposal, a refund may be issued at Chenlura’s discretion, up to a maximum amount equal to the total service fees paid by the client for that project.
Refunds will not be issued for delays or failures caused by third parties, client inaction, regulatory changes, or circumstances beyond Chenlura’s reasonable control.
6. Limitation of Liability
6.1 Third-Party Failures
Chenlura acts as an advisory and facilitation partner. We are not liable for failures, delays, or losses caused by third parties including but not limited to suppliers, distributors, freight forwarders, customs authorities, or government bodies.
In such cases, Chenlura will provide reasonable support to help the client navigate and resolve the issue, but will not be held financially responsible for third-party outcomes.
6.2 Maximum Liability Cap
Chenlura’s total liability to the client under any circumstances shall not exceed the total amount of service fees paid by the client for the specific project giving rise to the claim.
7. Termination of Services
Chenlura reserves the right to suspend or terminate services immediately and without prior notice if the client:
- Violates any applicable local or international laws or regulations,
- Fails to make payment by the agreed deadline, or
- Engages in conduct that Chenlura reasonably determines to be harmful to its reputation, business operations, or legal standing.
In the event of termination by Chenlura under these conditions, fees paid for completed milestones are non-refundable.
8. Intellectual Property & Deliverables
8.1 Ownership
All reports, market research, trade documents, and other deliverables produced by Chenlura for a client project are jointly owned. Chenlura retains the right to use such materials for internal reference, knowledge development, and business improvement purposes. The client holds the right to use the deliverables exclusively for their own business operations.
8.2 Restrictions
The client may share deliverables internally within their own organization. However, the client may not sell, sublicense, or distribute any Chenlura deliverables to any third party without prior written consent from Chenlura.
9. Confidentiality
Both parties agree to keep confidential any proprietary, financial, operational, or strategic information shared during the course of the engagement. This obligation survives the termination of the service agreement.
Chenlura will not disclose client information to third parties except where required by law or necessary to fulfill the agreed services (e.g., engaging a verified logistics partner on the client’s behalf).
10. Data & Privacy
Chenlura collects and processes client business information solely for the purpose of delivering agreed services. We do not sell or share client data with unauthorized third parties. All data handling is conducted in compliance with applicable data protection laws.
11. Dispute Resolution
In the event of any dispute arising from or in connection with these Terms or any service agreement, both parties agree to the following resolution process:
Step 1:
Mediation Both parties will first attempt to resolve the dispute through good-faith negotiation and mediation within 30 days of written notice of the dispute.
Step 2:
Arbitration If mediation fails, the dispute shall be submitted to binding international arbitration in accordance with internationally recognized arbitration rules. The seat of arbitration shall be Singapore and proceedings shall be conducted in English.
12. Governing Law
These Terms & Conditions are governed by the laws of Singapore. Chenlura LLC is incorporated in the State of Delaware, United States of America.
13. Amendments
Chenlura reserves the right to update or amend these Terms & Conditions at any time. Clients will be notified of material changes via email. Continued engagement with Chenlura’s services following such notification constitutes acceptance of the revised Terms.
14. Entire Agreement
These Terms & Conditions, together with the project proposal or service agreement signed by both parties, constitute the entire agreement between Chenlura LLC and the client. They supersede all prior discussions, representations, or agreements.
CONTACT
For questions regarding these Terms & Conditions, please contact us at: